Refund Policy of Dagnedouer
Last Updated: 2025.10.18
At Dagnedouer, we want you to be completely satisfied with your purchase of our work bags, handbags, travel bags, gym bags, and laptop bags. This Refund Policy outlines the terms and conditions for requesting and processing refunds, ensuring transparency and clarity for all our customers. By placing an order on our website, you agree to comply with this Refund Policy.
1. Eligibility for Refunds
To qualify for a refund, your return must meet the following criteria:
- Timeframe: The request for a refund must be initiated within 60 days of the delivery date of your order. Requests made after this period will not be accepted.
- Product Condition: The product(s) being returned must be in unused, unworn, and undamaged condition, with all original tags, packaging, and accessories intact. Products that show signs of use (e.g., scratches, stains, missing parts), have been modified, or are returned without original packaging will not be eligible for a refund.
- Valid Reason: Refunds may be requested for reasons including (but not limited to):
- Receiving a defective or damaged product (e.g., faulty zippers on a work bag, torn fabric on a gym bag);
- Receiving the wrong product (e.g., ordered a laptop bag but received a handbag);
- Change of mind (provided the product meets the condition requirements above).
- Exceptions: Customized or personalized products (if offered) are not eligible for refunds unless they are defective or damaged upon receipt. Gift cards (if available) are also non-refundable.
2. How to Initiate a Refund
To request a refund, follow these steps:
- Contact Customer Service: Reach out to our customer service team at [email protected] with the following information:
- Your order number (found in your order confirmation email);
- The name and SKU (if available) of the product(s) you wish to return for a refund;
- A detailed reason for the refund request (e.g., “defective strap on travel bag”);
- Photos of the product (if applicable, such as for defective or damaged items) to support your request.
- Receive Return Authorization: Our team will review your refund request within 1–2 business days. If approved, we will send you a Return Merchandise Authorization (RMA) number and a pre-addressed return shipping label (if the refund is due to our error, e.g., wrong product or defect). For change-of-mind returns, you may need to arrange and cover the cost of return shipping (unless otherwise specified).
- Ship the Product Back: Package the product(s) securely, clearly mark the RMA number on the outside of the package, and ship the item(s) to the address provided in the return authorization email. We recommend using a trackable shipping method to ensure the package is delivered safely—Dagnedouer is not responsible for lost or misplaced return shipments.
3. Refund Processing Timeline
Once we receive and inspect your returned product(s):
- Inspection Period: We will inspect the returned item(s) within 2–3 business days to confirm they meet the refund eligibility criteria.
- Refund Approval/Rejection: If the product passes inspection, we will approve the refund and initiate processing within 1 business day. If the product fails inspection (e.g., damaged or used), we will notify you via email and may return the product to you (with you responsible for any associated shipping costs).
- Refund Crediting: Approved refunds will be credited to your original payment method within 5–10 business days of approval. The exact time it takes for the refund to appear in your account may vary depending on your payment provider (e.g., credit card issuers typically take 2–5 business days to process the refund, while PayPal may reflect it within 1–3 days).
4. Refund Amount and Currency
- Refund Currency: All refunds are processed in United States Dollars (USD), the same currency used for your original purchase. If your payment was made in a different currency, the refund amount will be converted to your local currency at the current exchange rate of your payment provider, which may result in minor fluctuations.
- Refunded Amount: You will receive a full refund of the purchase price paid for the product(s), excluding any original shipping costs (unless the refund is due to our error, such as a defective product or wrong item— in which case original shipping costs will also be refunded). If you used a discount code or promotional offer for your purchase, the refund will be based on the discounted price you paid (not the original retail price).
- Non-Refundable Fees: Any fees associated with payment processing (e.g., currency conversion fees charged by your bank) are non-refundable and will be deducted from your refund amount (if applicable).
5. Special Cases
- Cancelled Orders: If you cancel an order before it is dispatched (i.e., before you receive a shipping confirmation email), we will issue a full refund to your original payment method within 3–5 business days of cancellation. If the order has already been dispatched, you will need to follow the standard refund process outlined above once you receive the product.
- Missing or Lost Orders: If your order is marked as delivered but you have not received it, please contact our customer service team at [email protected] within 7 days of the delivery date. We will investigate the issue with our logistics partner. If the order is confirmed lost, we will offer you a full refund or a replacement product (your choice).
- Damaged in Transit: If your product arrives damaged due to shipping, please contact us within 48 hours of delivery with photos of the damaged product and packaging. We will arrange for a replacement product to be sent to you at no cost, or issue a full refund (your choice), without requiring you to return the damaged item.
6. Contact Us for Refund Inquiries
If you have any questions about our Refund Policy, need help with a refund request, or want to check the status of an ongoing refund, please contact our customer service team at:
- Email: [email protected]
- Response Time: We aim to respond to all refund inquiries within 1–2 business days.
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date, and your continued use of our website after the changes take effect constitutes your acceptance of the revised policy.