Privacy Policy of Dagnedouer

Last Updated: 2025.10.18

Dagnedouer (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect the information you provide when you visit our website (the “Site”), purchase our products (work bags, handbags, travel bags, gym bags, laptop bags), or interact with our services. By accessing or using our Site and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect two types of information: Personal Information (information that identifies you personally) and Non-Personal Information (information that does not identify you).

1.1 Personal Information

We may collect Personal Information when you:

  • Create an account on our Site;
  • Place an order for products (e.g., name, shipping address, billing address, email address, phone number, payment card details);
  • Subscribe to our newsletter or marketing communications;
  • Contact our customer service (e.g., via email at [email protected]);
  • Participate in surveys, promotions, or feedback forms.

The Personal Information we collect may include, but is not limited to:

  • Full name;
  • Email address;
  • Mailing address (shipping and billing);
  • Phone number;
  • Payment card information (processed securely through third-party payment providers, as we do not store full payment card details);
  • Account credentials (username, password, which is stored in encrypted form);
  • Communication history with our customer service team.

1.2 Non-Personal Information

We automatically collect Non-Personal Information when you visit our Site to improve your browsing experience and optimize our services. This may include:

  • IP address;
  • Browser type and version;
  • Operating system;
  • Device type (e.g., computer, smartphone, tablet);
  • Pages visited, time spent on the Site, and navigation patterns;
  • Referral source (how you found our Site, e.g., search engine, social media, or other website);
  • Cookies and similar tracking technologies (see Section 3 for details).

2. How We Use Your Information

We use your information for the following legitimate purposes, in compliance with applicable data protection laws:

2.1 To Fulfill Orders and Provide Services

  • Process, confirm, and deliver your product orders (e.g., share your shipping address with our logistics partners to deliver your bags);
  • Communicate with you about your order status (e.g., order confirmation, shipping updates, delivery notifications);
  • Process payments securely (via third-party payment processors, such as PayPal or credit card providers);
  • Resolve issues with your order (e.g., returns, exchanges, refunds) and provide customer support.

2.2 To Improve Our Site and Products

  • Analyze user behavior (e.g., which bag categories are most viewed, how users navigate the Site) to enhance the Site’s functionality, design, and user experience;
  • Gather feedback to improve our product quality (e.g., durability, design of work bags or laptop bags) and customer service.

2.3 To Send Marketing Communications (With Your Consent)

  • Send you newsletters, promotional offers, and updates about new products (e.g., new travel bags or gym bags) if you have opted in to receive such communications;
  • You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in the email or contacting us at [email protected].

2.4 To Ensure Security and Compliance

  • Protect our Site and users from fraud, unauthorized access, or other security threats (e.g., verifying account ownership);
  • Comply with applicable laws, regulations, or legal obligations (e.g., responding to lawful requests from government authorities).

3. Cookies and Similar Technologies

We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons) to enhance your browsing experience and collect Non-Personal Information.

3.1 Types of Cookies We Use

  • Necessary Cookies: Essential for the Site to function properly (e.g., remembering your cart items, enabling secure checkout). These cannot be disabled.
  • Analytics Cookies: Help us understand how users interact with the Site (e.g., which pages are visited most often). We use tools like Google Analytics for this purpose.
  • Marketing Cookies: Used to track your interests and send you relevant promotional content (only if you have consented).

3.2 Managing Cookies

You can control or disable cookies through your browser settings. However, disabling necessary cookies may affect the functionality of the Site (e.g., you may not be able to complete an order). For more information on how to manage cookies, refer to your browser’s help documentation.

4. Disclosure of Your Information to Third Parties

We do not sell, rent, or share your Personal Information with third parties for their own marketing purposes, except in the following cases:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you, such as:

  • Payment Processors: To securely process your payments (e.g., PayPal, Stripe). These providers do not store, retain, or use your payment information except to process transactions on our behalf.
  • Logistics Partners: To deliver your orders (e.g., shipping companies like FedEx, UPS). We share your shipping address with these partners only to complete delivery.
  • Analytics Providers: To analyze Site usage (e.g., Google Analytics). These providers use the information in compliance with their own privacy policies.
  • Customer Service Tools: To manage and respond to your inquiries (e.g., email service providers).

All third-party service providers are required to protect your information and comply with this Privacy Policy and applicable data protection laws.

4.2 Legal Disclosures

We may disclose your information if required by law, regulation, or legal process (e.g., a court order) or to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

5. Security of Your Information

We take reasonable technical, administrative, and physical measures to protect your Personal Information from unauthorized access, use, disclosure, or destruction. These measures include:

  • Encrypting sensitive information (e.g., passwords, payment details) using secure socket layer (SSL) technology;
  • Restricting access to Personal Information to authorized employees only;
  • Regularly updating our security systems to address potential threats;
  • Conducting periodic security audits of our Site and service providers.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will take all reasonable steps to minimize risks.

6. Retention of Your Information

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:

  • We retain order information (e.g., name, shipping address) for as long as needed to process returns, exchanges, or refunds, and to comply with tax and legal obligations (typically 7 years after the order is completed);
  • If you have an account, we retain your account information until you request to delete your account;
  • Marketing information (e.g., email address) is retained until you unsubscribe or request deletion.

When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights Regarding Your Information

Under applicable data protection laws (e.g., GDPR, CCPA), you have the following rights regarding your Personal Information:

  • Right to Access: Request a copy of the Personal Information we hold about you;
  • Right to Correct: Request that we update or correct any inaccurate or incomplete Personal Information;
  • Right to Delete: Request that we delete your Personal Information (subject to legal obligations);
  • Right to Restrict Processing: Request that we restrict the processing of your information (e.g., if you dispute its accuracy);
  • Right to Data Portability: Request that we transfer your Personal Information to another organization (in a structured, machine-readable format);
  • Right to Withdraw Consent: Withdraw your consent to marketing communications or other processing activities that rely on your consent.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe (as required by law, typically 30 days) and may ask for verification of your identity to protect your information.

8. Children’s Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have collected Personal Information from a child under 13 without parental consent, we will delete such information immediately. If you believe your child has provided us with Personal Information, please contact us at [email protected].

9. Links to Third-Party Websites

Our Site may contain links to third-party websites (e.g., social media platforms, partner sites). This Privacy Policy does not apply to these third-party sites. We are not responsible for the privacy practices or content of these sites. We recommend that you review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, laws, or regulations. When we make changes, we will revise the “Last Updated” date at the top of this policy and post the updated version on our Site. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the Site and services after the updated Privacy Policy is posted constitutes your acceptance of the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your Personal Information, please contact us at:

We will respond to your inquiry as soon as possible.